Credit/Collections Analyst II

Collections Analyst II:
Ensures that the company converts revenue to cash by collecting accounts receivable. 
The collections analyst ensures the timely receipt of high value customer payments putting our customers first according to our HPE culture. To accomplish this, the analyst will seek to understand all issues, internal and external, what is causing the delays and drive the solution in compliance with our company policy and legal requirements.
Responsibilities: 
•    Responsible for managing all current and past due balances in assigned complex regional portfolio.
•    Contact high value customers to gather data, organize, analyze and negotiate to close all issues slowing payment on open receivable balances
•    Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
•    Maintains and build strong relationships with different business partners across the organization
•    Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
•    Recognizes trends for non- payment and resolves issues by engaging internal partners
•    Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer
•    Analyzes at-risk customers and recommends account strategies to prevent delinquencies

Education and Experience Required: 
•    First level university degree with a focus in business or economics recommended or equivalent experience
•    Typically, 2-4 years of experience

Knowledge and Skills: 
•    Strong written and verbal communication, negotiation, and conflict resolution skills
•    Strong influence skills
•    Strong problem-solving skills
•    Strong prioritization skills
•    Good accounting knowledge
•    Good understanding of company's order management process
•    Good understanding of company's dispute management process
•    Good understanding of collection processes and financial concepts